Both transcribe meetings automatically, but they target different use cases and workflows.
| Feature | Fireflies.ai | Otter.ai |
|---|---|---|
| Transcription | Excellent | Excellent |
| Real-time Captions | Limited | Yes, excellent Winner |
| CRM Integration | Salesforce, HubSpot Winner | Limited |
| Action Items | AI-generated | AI-generated |
| Meeting Platform Support | Zoom, Teams, Meet +more Winner | Zoom, Teams, Meet |
| Free Tier | Limited credits | 300 min/month Winner |
| Pricing | $18/mo Pro | $16.99/mo Pro Winner |
| Best For | Sales teams, CRM workflows | General meeting notes |
Fireflies for sales teams needing CRM integration and cross-platform support. Otter for general meeting transcription with better real-time captions and a more generous free tier.
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